MY ORDER

WHERE IS MY ORDER?

For up to date information regarding your order please refer to ‘My Orders’ within your account area on our website or check the tracking information provided with your dispatch email. Alternatively, please contact orders@botanicallab.com.


ORDER PROCESSING

Orders are processed in accordance to your delivery preference.
Our aim is to dispatch your order within 24 hours of receipt, during times of peak demand dispatch may take a little longer. If for any reason we are unable to deliver the particular items we will contact you by email.
Your order will be delivered by a Royal Mail. If no-one is available, Royal Mail will leave a calling card for you to make arrangements to pick up from your local Post Office. To ensure secure and undamaged delivery of your order, Royal Mail will not be able to leave it 'hidden' at the address.
Orders are processed and shipped on business days only (Monday - Friday, excluding bank holidays).
We are sorry that Botanical Lab Online only delivers orders to UK addresses at this time.
All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.


ORDER ENQUIRIES

Track the status of your most recent orders by visiting the My Orders page in the My Account section. This is the easiest and fastest way to get the most current information regarding your Botanical Lab orders.

After your order is dispatched, you can track the delivery status of your order online with the relevant tracking number if applicable in your dispatch email.

Please note, tracking information may not be posted online for up to 24 hours after the order is dispatched.



ORDER CANCELLATIONS

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

- Item(s) not available.
- Difficulty in processing payment information.
- Cannot deliver to address provided.
- Duplicate order was placed.

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.