BOTANICAL LAB – ONLINE RETURNS AND CANCELLATION POLICIES & PROCEDURES

We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our general Terms and Conditions for Product Sales which you can access by clicking here. Please note that if you made your purchase through a partnered retail location, such as Superdrug, Waitrose, Ocado or any other store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

RETURNS & CANCELLATIONS 

Should you wish to cancel your order after purchasing then you should email us at info@botanicallab.com as soon as possible after placing your order. If your order has not yet been dispatched or processed you will receive a refund of the full amount for the purchase and delivery charge back on the debit/credit card (or PayPal account) used for the purchase. If, however, your order has already been dispatched then you may still cancel your order but you will be liable for the delivery charge and any other charges imposed by the courier or postal service or incurred by Botanical Lab (Trading under Karium Ltd.).

Returns

Unless the goods are faulty, we are unable to accept returns as the nature of our products make unsuitable for return due to health protection or hygiene reasons.

In the unlikely event that our product is faulty, please contact our consumer care team info@botanicallab.com. If you are asked to return these products to us, please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in case we do not receive the returned parcel). Customers wishing to return products should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.


Refunds will only be made against the original credit/debit card used.

We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose
to arrange for such goods to be returned to you within 28 days of our notification.

Your rights if there is a problem with a product

In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us as soon as possible by calling our Consumer Care Team on 0208 538 1255. See opening times here.
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection.